Return & Refund Policy

At Norea, we want you to feel confident in your purchase. We understand that sometimes things don't work out exactly as planned, which is why we've created a straightforward and fair return policy.

60-Day Money-Back Guarantee

You have 60 days from the delivery date to initiate a return. Here's what you need to know:

Return Requirements

• Valid proof of purchase
• Item must be purchased from mynorea.com
• Unopened bottles accepted within the 60-day window

How to Start Your Return

1. Email us at info@mynorea.com with:
   • Your order number
   • The items you wish to return
   • Reason for return
2. Our team will respond within 24 hours with return instructions
3. Once approved, you'll receive a return shipping address
4. Package your return securely

Refund Process

Once we receive your return:

• Quality check completed within 48 hours
• Refund processed to your original payment method within 3–5 business days
• Bank processing time: 5–10 additional business days
• Confirmation email sent once your refund is issued

Refund Includes

• Full product price
• Original shipping cost if the return is due to our error
• Return shipping costs if the return is due to our error

Damaged or Incorrect Items

Found an issue? We're here to help:

• Inspect all items immediately upon delivery
• Document any damage with photos
• Contact info@mynorea.com within 48 hours of delivery
• Include your order number and a detailed description of the issue

We'll expedite replacement items or process refunds for damaged or incorrect merchandise.

Subscription Orders

If you are on a Subscribe & Save plan:

• You may cancel your subscription at any time with no penalties
• Cancellations must be made at least 48 hours before your next shipment
• The 60-day money-back guarantee applies to your first order
• Subsequent subscription orders may be returned within 30 days of delivery if unopened

To cancel or modify your subscription, email info@mynorea.com or manage your subscription through your account dashboard.

Special Considerations

International Returns

• Customs duties and taxes are non-refundable
• Return shipping costs are the responsibility of the customer for international orders
• Contact info@mynorea.com for country-specific guidance

Need Help?

Our customer service team is ready to assist:

• Email: info@mynorea.com
• Response Time: Within 24 hours
• Business Hours: Monday–Friday, 9 AM–5 PM EST

Your Satisfaction Guarantee

We stand behind Norea 100%. If you're not completely satisfied with your purchase within 60 days, we'll make it right. No questions asked. That's our promise.

Dobar Holdings LLC
312 W 2nd St PMB A2299
Casper, Wyoming 82601-2412
United States